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Contact Us

Renazco Racing
Santa Rosa, CA

(707) 902-DIRT
(707) 902-3478

Hours: Mon-Fri 8:00AM-4:00PM
Pacific Time (GMT -7)

Renazco Racing Returns & Exchange Policy.

We make every effort to ensure that the parts, accessories and apparel you purchase through our store suits your needs... of course, we also understand that sometimes things don't go as planned.

Returns, exchanges and refunds generally fall into one of three categories:

1. We screwed up.

If we sent you the wrong item, or the right item in the wrong color, size or configuration, we'll track down the right item using the correct information and get it to you as quickly as we can get it shipped. It's really that simple. If what you have in your hand doesn't match what's listed on the order sheet, the simplest explanation - we screwed up - is usually the right one, and we will absolutely bend over backwards to fix the problem.

Luckily, we don't run into this very often.

2. You ordered the wrong item.

It happens to the best of us. But since we spent a goodly amount of time processing your order - and, in the case of continental United States orders, we paid to have it shipped to you - items that you return to us will need to be shipped at your cost, and we'll have to charge you a 15% restocking fee on that item.

3. You changed your mind.

We hope that you did your research before placing your order, because 90% of the time we'll be on the phone with the manufacturer to get your parts headed your way within minutes of your checkout. This means that we've spent time - and, if the item has already shipped to you, spent money - filling your order, so if you change your mind after the fact we'll require a 15% fee to cover our expense in tracking down your item, cancelling the shipment, et cetera. If you've already received the item, you'll need to ship it back at your expense.

When it comes to returned items:

If you need to send something back to us, we'll credit you for the item once we've received it, but within a reasonable length of time - so you've got fourteen (14) business days from the time of our return authorization email to get it to us. We worked pretty hard to get your stuff to you quickly and efficiently, so we need you to put reasonable effort into getting stuff back to us.

In other words:

We provide an excellent service for a very fair price. Our listed prices are the bare minimum allowed by the manufacturer, and while we can often cut you deals on our products, you'll need to call or email us to see if we can do better than, say, Company X. If we can, great. If not, please don't come back to us after you've ordered to tell us you've found a better deal and expect us to swallow the expense of handling your order without charging you for the work that we've already done on your behalf.

Likewise, if you've attempted to install a product and we haven't already discussed the conditions under which that product can be returned... well, we're going to have an issue with taking it back.

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